requently Asked Questions – bond-eyeswim.com
Orders & Shipping
Q: How long does shipping take?
A:
- Standard Shipping: 3-5 business days (U.S.)
- Express Shipping: 1-2 business days (+$12)
- International: 7-14 business days (customs fees may apply)
Q: Do you offer free shipping?
A: Yes! Free standard shipping on all orders over $75 (U.S. only).
Q: Can I track my order?
A: Tracking information is emailed once your order ships.
Returns & Exchanges
Q: What’s your return policy?
A:
- 30-day return window
- Items must be unworn, with tags attached
- Swimwear must have hygiene liner intact
- Full policy here
Q: How do I start a return?
A: Log in to your account and visit “Order History” to initiate a return.
Product Care
Q: How should I care for my swimwear?
A:
- Hand wash in cold water
- Lay flat to dry
- Avoid chlorine and harsh detergents
Q: Do your swimsuits run true to size?
A: Yes! Check our size guide for measurements.
International Orders
Q: Do you ship worldwide?
A: Yes! Shipping costs vary by destination.
Q: Who pays customs fees?
A: International customers are responsible for all import charges.